Terms of service
1. Overview
This website is operated by Relief Her. Throughout the site, the terms "we", "us" and "our" refer to Relief Her. We provide this website, including all information, products, tools and services available through this site (the "Service"), subject to your acceptance of these Terms of Service.
By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on our website.
2. Eligibility and Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with all applicable laws and regulations. You must not misuse the website, attempt unauthorized access, transmit malicious software, or interfere with the security, functionality or operation of the Service.
3. Store Transparency and Information Accuracy
We strive to provide accurate and up-to-date information regarding our products, pricing, shipping, delivery estimates and return conditions. Important purchasing information is displayed throughout our website and during checkout before payment is completed.
If an error materially affects your order, we will notify you promptly and provide available options, including confirmation using corrected information or cancellation with a full refund where applicable.
4. Products
Some products may be available exclusively online and may be offered in limited quantities.
Product photographs are provided for illustrative purposes only. Colours, finishes and minor design details may vary slightly due to lighting conditions, manufacturing updates or individual screen settings.
Please carefully review all product descriptions, specifications, dimensions and usage instructions before placing your order. If you have any questions, our customer support team is available to assist you before purchase.
5. Pricing, Taxes and Checkout
Product prices may change without prior notice. The price displayed during checkout at the time your order is placed is the final product price applicable to your purchase.
Shipping charges and any applicable taxes are calculated and displayed before payment confirmation. By completing your purchase, you agree to the total amount shown during checkout.
6. Orders and Cancellations
After placing an order, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order if issues arise relating to payment authorisation, stock availability, incorrect delivery information or suspected fraudulent activity.
If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be available.
7. Shipping and Delivery
Shipping processing times and estimated delivery timeframes are described in our Shipping Policy.
Delivery estimates are provided as guidance only and may vary depending on carrier operations, customs processing, weather conditions or other circumstances beyond our reasonable control.
You are responsible for providing complete and accurate delivery information. Orders returned because of incomplete or incorrect addresses may require payment of additional shipping costs before reshipment.
8. Returns and Refunds
Returns and refunds are governed by our Refund Policy, which explains eligibility requirements, return procedures and applicable processing timeframes.
Products that do not satisfy our return requirements may not qualify for a refund or may qualify only for a partial refund where permitted under applicable law.
9. Payment Information
You agree to provide complete and accurate billing and payment information when making purchases through our website.
We reserve the right to refuse, suspend or cancel orders where payment cannot be successfully processed or where fraudulent or suspicious activity is reasonably suspected.
10. Third-Party Services and Tools
Our website may provide access to third-party services, applications or tools for your convenience. These services are provided without warranties of any kind, and your use of such services is at your own discretion.
Relief Her is not responsible for the content, functionality or privacy practices of third-party websites or services that we do not own or control.
11. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
We implement commercially reasonable administrative, technical and organisational safeguards designed to protect your personal information.
12. Errors and Omissions
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, availability or delivery estimates.
We reserve the right to correct such errors, update information or cancel affected orders where necessary. If an error materially affects an existing order, we will contact you and provide appropriate options, including cancellation and refund where applicable.
13. Limitation of Liability
To the fullest extent permitted by law, Relief Her shall not be liable for indirect, incidental, consequential or special damages arising from the use of our website, the Services or products purchased through our store.
Nothing contained in these Terms excludes, restricts or modifies any consumer guarantees or statutory rights that cannot legally be excluded, including those provided under the Australian Consumer Law.
14. Termination
We reserve the right to suspend or terminate access to the Service at any time if these Terms of Service are violated or where necessary to protect our business, customers or website.
15. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
16. Contact Us
- Live Chat: Available directly on our website during business hours.
- Phone number: +61 432 242 647
- Email: support@reliefher.com
- Address: 1/50A Tweed Coast Road, Pottsville NSW 2489 - Australia
- ABN: 556 530 085 72
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST, Australia)