Privacy policy

Last Updated: June 2026

Relief Her is responsible for this store and website, including all related information, content, features, tools, products and services (the "Services"), with the goal of providing you with a safe, secure and personalised shopping experience. Relief Her is powered by Shopify, which enables us to make the Services available to you.

This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use or make a purchase through our Services, or when you communicate with us in any other way.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

In the event of any inconsistency between our Terms of Service and this Privacy Policy regarding the collection, processing or sharing of personal information, this Privacy Policy shall prevail.

1. Personal Information We Collect

When we refer to "personal information", we mean information that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of information:

  • Contact Information — Name, billing address, shipping address, phone number and email address.
  • Payment Information — Payment method, transaction details, billing information and payment confirmations. Payment card information is securely processed by our payment providers.
  • Account Information — Username, password, preferences and account settings.
  • Order Information — Products viewed, added to cart, purchased, returned or exchanged, as well as order history.
  • Communications — Information provided when contacting our customer support team through email or Live Chat.
  • Device Information — IP address, browser type, operating system, device identifiers and network information.
  • Usage Information — Information regarding how you interact with our website and Services.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or otherwise use our Services.
  • Automatically through cookies, pixels, analytics tools and similar technologies when you browse our website.
  • From service providers that support payment processing, fraud prevention, shipping, customer support, analytics and website functionality.
  • From trusted business partners where permitted by applicable law.

3. How We Use Your Personal Information

3.1 Providing Our Services

We use your information to process orders, manage payments, organise shipping, provide customer support, process returns and exchanges, maintain your account and improve your shopping experience.

3.2 Marketing Communications

With your consent where required, we may send promotional emails, product updates and special offers. You may unsubscribe at any time using the unsubscribe link included in our emails.

3.3 Website Improvements

We analyse website usage to improve functionality, customer experience, product offerings and overall website performance.

3.4 Fraud Prevention and Security

We use personal information to verify transactions, detect fraudulent activity, maintain website security and protect both our customers and our business.

3.5 Legal Compliance

We may process personal information where necessary to comply with applicable laws, legal obligations, court orders or lawful requests from government authorities.

4. How We Share Personal Information

We may share personal information only when necessary for legitimate business purposes, including:

  • Shopify and Shopify-related services.
  • Payment processors.
  • Shipping and logistics providers.
  • Customer support providers.
  • Website hosting and cloud service providers.
  • Marketing and analytics providers.
  • Professional advisers where legally required.

We do not sell your personal information to third parties.

5. Shopify Services

Our store is hosted by Shopify. Shopify collects and processes certain information necessary to provide our online store and related services.

To learn more about Shopify's privacy practices, please visit the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide website functionality, remember your preferences, improve performance, analyse traffic and support marketing activities.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals who are considered minors under applicable law.

If you believe a child has provided personal information to us, please contact us so we can remove the information where appropriate.

9. Data Security and Retention

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information.

Although we use commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Request a copy of your personal information.
  • Withdraw consent for marketing communications.

Customers located in Australia are protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

11. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence by Shopify or our trusted service providers. Appropriate safeguards are applied where required by applicable privacy laws.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Any updates will be published on this page together with the revised "Last Updated" date.

13. Contact Us

  • Live Chat: Available directly on our website during business hours.
  • Phone number: +61 432 242 647
  • Email: support@reliefher.com
  • ABN: 556 530 085 72
  • Address: 1/50A Tweed Coast Road, Pottsville NSW 2489 - Australia
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST, Australia)