Shipping policy

1. Introduction

At Relief Her, we understand how important it is to receive your order quickly, safely and in excellent condition. This Shipping Policy explains how we process, dispatch and deliver your orders from the moment they are placed until they arrive at your delivery address.

We are pleased to offer free standard shipping on all orders, with no minimum purchase required. Every shipment includes a tracking number so you can monitor your order throughout the delivery process.

This Shipping Policy applies to all purchases made through www.reliefher.com

2. Where We Ship

We currently ship to addresses within Australia only, including all states and territories, covering metropolitan, regional and most remote areas.

We deliver to:

  • Residential addresses
  • Business addresses
  • Parcel Lockers (where supported by the carrier)
  • PO Boxes for eligible shipments, subject to carrier restrictions

3. Order Processing Times

  • Orders are processed within 1–2 business days (Monday to Friday, excluding Australian public holidays).
  • Orders placed before 5:00 PM AEST are generally processed within one business day.
  • Order processing begins once payment has been successfully confirmed and the order has been verified.

4. Shipping Times and Costs

4.1 Free Shipping

We proudly offer free standard shipping on every order. No minimum purchase is required, and no additional shipping charges apply during checkout.

4.2 Estimated Delivery Times

Destination Shipping Method Estimated Delivery Time
Australia (All States & Territories) Standard Shipping - Free 4–7 Business Days

Please note:

  • Delivery estimates are provided as a guide only and may vary due to carrier operations.
  • Remote or regional locations may require an additional 2–3 business days.
  • Processing and delivery times may increase during peak shopping periods, promotional campaigns and public holidays.

5. Order Tracking

5.1 Tracking Information

Every order placed with Relief Her includes a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details so you can monitor your delivery.

5.2 Tracking Activation

  • Tracking information generally becomes active within 24–48 hours after dispatch.
  • Tracking visibility may be limited for some regional or remote destinations depending on the carrier.

5.3 Tracking Issues

If your tracking information has not updated for more than 5 business days, please contact our Customer Support team so we can investigate with the shipping carrier.

6. Shipping Address Requirements

6.1 Address Accuracy

Please ensure your shipping information is complete and accurate before completing your purchase, including:

  • Full recipient name
  • Complete street address including apartment or unit number (if applicable)
  • Suburb and postcode
  • State or Territory

6.2 Address Changes

If you need to update your shipping address, please contact us immediately after placing your order. Once an order enters processing, address changes may no longer be possible.

6.3 Incorrect Addresses

Relief Her is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer. Orders returned to us due to address errors may require additional shipping charges before they can be resent.

7. Failed Deliveries

If delivery cannot be completed, the shipping carrier may leave a collection notice or attempt redelivery according to its own procedures. Customers are responsible for arranging parcel collection or redelivery within the carrier's specified timeframe.

8. Lost or Damaged Packages

8.1 Lost Packages

If a shipment is officially confirmed as lost by the carrier, Relief Her will, at our discretion:

  • Ship a replacement at no additional cost; or
  • Issue a full refund.

8.2 Damaged Packages

Please inspect your parcel upon delivery.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

  • The damaged product.
  • The shipping box.
  • The shipping label.
  • The internal packaging (if applicable).

Providing this information allows us to investigate and resolve your claim as quickly as possible.

9. Special Circumstances

Unexpected shipping delays may occasionally occur due to severe weather, natural disasters, customs inspections, carrier disruptions, industrial action or other circumstances beyond our reasonable control.

During major promotional events or holiday seasons, order processing and delivery timeframes may be extended. We recommend placing orders early whenever possible.

10. Contact Us

  • Live Chat: Available directly on our website during business hours.
  • Phone number: +61 432 242 647
  • Email: support@reliefher.com
  • Address: 1/50A Tweed Coast Road, Pottsville NSW 2489 - Australia
  • ABN: 556 530 085 72
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST, Australia)